Voice Genius
Business

Sales Enhancement & Risk Management

Voice-genius predictive analytics effortlessly integrates with your remote customer and risk management systems, delivering real-time insights into consumer sentiment, behavior patterns, risk evaluations, and purchasing tendencies. Additionally, this robust tool offers actionable forecasts for areas like fraud detection, marketing strategies, and customer support.

Likelihood
of conversion

Optimise Risk
Management

Sales &
Marketing Data

Customer
Retention Risk

Likelihood Of Conversion

Advance to the Next Level with Voice-genius

Determine in real-time which calls have the highest likelihood of converting, whether with current or potential customers.

Monitor the historical trends of current customers to identify when they are most likely to be receptive to purchasing or committing to products during a call.

Enable supervisors to evaluate interactions by analyzing call atmospheres, both in real-time and through post-call reviews, to determine positive or negative outcomes.

Optimise Risk Management

Advance to the Next Level with Voice-genius

Assess credit risk remotely and in real-time for any credit request.

Leverage Voice-genius character analysis for classification and fraud detection, enabling the creation of customized profiles for all customers. This allows for better call prediction and control, ensuring the optimal agent-customer match.

Boost your collection rates while reducing agent workload for debt collection and reconciliation.

Sales & Marketing Data

Advance to the Next Level with Voice-genius

Evaluate and align remote sales agents’ success with customer profile segments, ensuring superior customer management.

Gain comprehensive insights into the buying preferences, personalities, and behavioral tendencies of your best and worst leads, enabling effective customer segmentation.

Identify your premium customers with our customized conversion prediction tool, which assesses the best timing and potential for conversion in real-time.

Customer Retention Risk

Advance to the Next Level with Voice-genius

Identify early indicators of customer churn to enable proactive preventive measures.

Track behavioral shifts and satisfaction levels to refine your processes and offerings, identifying weak points in the customer journey to ensure no customer is missed or overlooked.

Track behavior, satisfaction, and the likelihood of upsell or cross-sell opportunities.

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